Get unstuck
Solve common sign-in and launcher problems and send a useful problem report.
Quick reference
1. The launcher is waiting for authorization
Look for a browser window, including behind the launcher. Finish sign-in and any authenticator or approval step there. When the callback page confirms authorization was received, return to the launcher. Never share a callback URL containing a code or token.
2. Remember me is different from computer trust
Remember me keeps launcher sign-in. Computer trust can approve future game launches on that device when enabled. Use trust only on a computer you control, since another person using it may gain launch access. Review approved computers in your account security settings.
3. Your email or authenticator is not working
Check your registered address and spam folder, use the recovery options provided by the sign-in flow and ask staff if you cannot recover access. Do not send passwords, MFA secrets or recovery codes in a problem report.
4. Your characters or game accounts are missing
Confirm that you signed into the original website identity. Check Game accounts before creating a new identity. Tell staff which existing account needs review without including its password.
5. An item, NPC or spell looks wrong
Use Report a problem from that record's page, describe what you expected and what happened, and include reproducible steps. The report links the record automatically; avoid private account details.